Effective Support Services for Your Business

Serious businesses systems require effective, yet economical, support. At Solid Innovation, we take our continuing relationship with your company quite seriously. We pride ourselves on listening to our customers, planning for the future, and carefully implementing product changes and upgrades.

To ensure your needs are met, we provide complete support services. From our renowned Remote Services Delivery, to on-site services, data conversion, or custom enhancements or programming all is available.

Remote Implementation & Training, an integral part of Remote Services Delivery

We pioneered the Remote Services Delivery concept and it works!

Implementation times for Solid Route Accounting™ - Enterprise Edition is usually 2 to 6 weeks. In competing systems, the standard has often been 3 months and more. For other Solid Route Accounting™ systems the implementation time is even shorter. And this is achieved without visiting the client site.

The benefits are clear. You save time, receive a much stronger program, and, of course, money!

Remote Implementation & Training >>

On Site Training & Support

Frankly, considering the overall effectiveness of Remote Implementation and Training, it is unlikely that you should consider On Site Training & Support. Yet, it is readily available should it become necessary in your business' case. Please call us with your needs. We'll place our qualified trainers at your work site to provide intensive training to your staff.

Remote Support Plan, an integral part of Remote Services Delivery.

We have always practised remote support. So its no surprise that it became an integral part of our Remote Services Delivery system. Yet it also grew and developed as we considered our Remote services delivery system and with the availability of the Internet.

See how our comprehensive Remote Support Plan produces a win-win

Remote Support >>

Business System Enhancement & Growth - Custom Enhancements

We're always on the lookout for opportunities to add new features. Please call us with your thoughts. We can add them to the wish list or do an immediate project depending upon time availability and the business urgency you attach to this.

We're thrilled at the number of items on our wish list. While we program furiously and clean items off the wish list, it continues to grow. We now see this as confirmation from our clients that their existing Solid Route Accounting™ is doing a great job for them and they see that there is more it can do. We see this is quite a compliment of and testimonial to the quality of service we provide.

Yet we do not rest on our laurels. We continue to add new features. Please call us with your needs.

Custom Programming

Our speciality is transaction management, business process, user interface to computer systems within quality, reliable programming. Do you have such a need in your company?

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